Policies


Returns for Online Plant Orders

We take great care in selecting and packing the highest quality plants, using custom plant shipping boxes to ensure safe arrival. While we guarantee your plants leave our facility in excellent condition, shipping and natural elements can sometimes cause stress or minor damage. Some plant stress is normal during transit.

If your plant arrives broken or dead, please contact us immediately at info@niemeyerslandscape.com with photos of the plant (before planting) so we can determine whether a refund or replacement can be authorized.

**Please note: Niemeyer's Landscape Supply does not guarantee the continued health or lifespan of live plants once received, as many factors such as watering, soil conditions, and weather are outside of our control. We can only guarantee they arrive in good condition.**

Contact Us to Begin Your Return:
Email: info@niemeyerslandscape.com | Phone: 219-663-1042  
Please include your Order Number and Reason for Return in your message.

Niemeyer's Landscape Supply processes approved returns within 1–2 business days. Once a refund has been issued, please allow several days for the funds to appear back in your account as detailed below.

Shipped Orders

  • If Items Arrive Damaged:
    Please email us as soon as possible at info@niemeyerslandscape.com with your order information and include photos of the damage. We’ll work with you to either replace or refund the item.

  • If You Have a Change of Heart:
    Most plants, if still in their container and kept in sellable condition, can be returned within 30 days of delivery. (See below for more details.) Return shipping costs are the responsibility of the customer. Refunds are processed upon receipt of the returned item, minus any original shipping charges.

Return Address:
Niemeyer's Landscape Supply
Attn: Web Order Returns
810 N Indiana Ave
Crown Point, IN 46307

Lost or Stolen Orders

  • Lost or Stuck Shipments:
    If your order's tracking code shows it's lost or stuck in transit, please contact the carrier first. If your order contains live goods that perish during transit, a claim may need to be filed to process refunds or replacements.

  • Stolen Packages:
    Niemeyer's Landscape Supply is not responsible for stolen packages once delivery has been confirmed by the carrier.